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What Is Surplus:
Genuine US Surplus by definition is:
- Extent to which generation of goods, and resources (such as inventory) exceeds their consumption. Surplus of resources is the bedrock on which capitalism is built.
- Goods that are in excess of the requirement and cannot be returned to the vendor for credit, but are useful for some purpose.
- Remainder of an appropriation account after all expenditure.
- Unusual situation in a government budget where revenue exceeds expenditure.
- Before ordering certain items check with state and local laws regarding possession.
Photos are accurate but may not be exact product matches. Surplus is manufactured for the government by multiple suppliers and will vary slightly from product to product. NSN numbers are accurate, however, the number may not be printed on labels for individual components.
New Condition: These items, even though they may be several years old, are still unissued and new. They may or may not be in the original packaging. The Government will consolidate and distribute in the most appropriate manor to suit their needs. They may be packaged individually for resupply, or in bulk for major distribution. They can and often times will have imperfections due to transportation, distribution, and prolonged storage in varying environments. Your NEW boots may have been in a crate for three years- and in three different countries. Expect scuffs, wrinkles in fabric, etc., but know these are the best of the best!
Very Good Condition: These items are usually new or nearly new items that a soldier put his or her name on. They may have never used it or used it only a few times (ask any military member to remember an item they were issued and never used – they have one!) Products are often changed and upgraded after noticing areas where manufacturing could be improved. These areas are often the only areas affected in this condition. Imagine: snaps and zippers with finishes starting to rub off, buckles that have scuffs from rubbing other buckles, Velcro that attached itself to fabric instead of the other piece of Velcro, etc. Expect minor stains and pinholes in fabric as well.
Good Condition: The really tried and true pieces. If these pieces could talk, they would tell you a great story of war. Or maybe it’s just a boring new old stock patrol bag that got snagged on a nail on the crate and got thrown into this category. Either way, these items show moderate military use and/or have flaws that are too great to be considered very good condition. These items likely need laundered, may be missing a buckle that doesn’t interfere with the use of the product, have faded fabric, a torn seam, holes that could use a patch, etc.
Returns, Exchanges and Damaged Packages:
We will gladly exchange merchandise within 30 days of purchase. Sales receipts must accompany all returns or exchanges. Tags must be attached to item. All sales final on anything marked closeout. All used surplus items sold as is. Boots that have been worn outside cannot be exchanged. Clothing that has been worn or laundered may not be exchanged. If Defective, we will repair or replace at our discretion. Please send items back laundered if defective.
We want our customers to be satisfied with their purchase. If you must return an item to us, please send it insured with all the pieces of the item in the original packaging along with the order papers which accompanied your order. Also include an explanation of the problem and how you would like us to settle it. Items with defects in the material or workmanship will be repaired or replaced at our discretion. By law, sleeping bags and undergarments that have been used cannot be returned for credit. If possible, we will be happy to repair and return the item. DO NOT SEND ANY USED OR SOILED clothing, equipment or footwear. We do not refund shipping and handling charges. If your parcel was damaged in transit, please keep the carton and the contents intact and call us as soon as possible at (859) 252-0441 and inform us of the situation. Upon refund of merchandise, we do not credit you for shipping costs, you are responsible for those costs.
Please Return Items To:
Army Surplus Warehouse
138 East Loudon Ave.
Lexington KY 40505
Damaged, Incorrect or Missing Items:
Please contact us immediately at (859) 252-0441 Monday – Friday: 9am – 5pm, Saturday: 10am – 4pm EST and advise us of the problem.
Refunds and Credits:
Refunds or credit to your account will be handled quickly, usually within 3 weeks of the time you put the merchandise you’re returning in the mail. If we have your e-mail address, we’ll alert you as soon as your return is processed. No hassles, quick processing.